STO3 hypervisor issue

Incident Report for Safespring

Resolved

This incident has been resolved.

Posted Jul 10, 2024 - 11:30 CEST

Monitoring

The hypervisor has been rebooted and all instances are running again. We'll continue to monitor for a few hours.

Posted Jul 10, 2024 - 09:45 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 10, 2024 - 09:24 CEST

Investigating

One of our hypervisor in the STO3 private cloud got stuck in a CPU lockup loop where rebooting became inevitable. We're working to get everything backup as quickly as possible.

No customer action needed.

Posted Jul 10, 2024 - 09:23 CEST

This incident affected: Safespring Private Cloud.